I love that it's so easy to set up tickets for our team members who use this platform regularly at work! It is integrated with Slack (which we also have), meaning one less thing you need in your inbox every day. Nothing really - but there are a couple things I wish were better organized within my account like creating folders/categories would make life easier when searching through all of them all the time!! Try out their trial version first before purchasing because they will only charge onceβ¦