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AdvanceDispatch Review

4

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Public Safety

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Description of AdvanceDispatch

Web-based dispatch software designed to manage dispatch and tracking of private transport services and EMS departments.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Advance Dispatch Review - Paramedic/Dispatcher

I love that this system is web-based, so all my employees can access it regardless of where they are in their shift! It also alerts me when there's an incident at one of our patients' houses, such as an accident or fire. The only thing I dislike about ADP is how slow it sometimes loads and takes time to pick up the phone. Other than that, everything else has been great! We've used advance dispatch for several years now, and we have not had any issues with them since getting into using it…

Pros
  • Also good resource management by monitoring resources needs across different departments (Ambulance / Fire Department)
Cons
  • Some difficulties

Revainrating 5 out of 5

Advance Dispatch Review - Paramedic/Dispatcher

I love that this system is web-based, so all my employees can access it regardless of where they are in their shift! It also alerts me when there's an incident at one of our patients' houses, such as an accident or fire. The only thing I dislike about ADP is how slow it sometimes loads and takes time to pick up the phone. Other than that, everything else has been great! We've used advance dispatch for several years now, and we have not had any issues with them since getting into using it…

Pros
  • Also good resource management by monitoring resources needs across different departments (Ambulance / Fire Department)
Cons
  • Some difficulties

Revainrating 5 out of 5

Great tool - Easy and effective dispatch software

I love that you can use it from anywhere with internet access! It's not all inclusive like some other programs, but there are many add-ons to customize for your needs. Sometimes when we send the message out it seems like we get different responses back from them than the other times (although this might just be normal variance). They seem to have problems keeping up with demand at different times, so you may encounter slower response time sometimes. We also don't always see our jobs go through…

Pros
  • Inclusive
  • Easy usage.
  • Ease getting information into mobile devices quickly & easily.
  • Very user friendly
  • Highly customizable
  • Can reach almost any phone number worldwide via app without having special hardware / software
Cons
  • Almost everything is ok

Revainrating 5 out of 5

Very happy using and recommending ADP

It is easy for me, as an ambulance driver/EMT who has been in this business about 10 years now; I have never had any issues with it! The customer service can be hit or miss sometimes (especially when you are at work). If they make changes that affect your job without informing anyone beforehand then there may not even BE A change anymore after contacting them back!! Some things seem outdated but we just keep pushing forward regardless because so many people use ADP these days--it's really hard…

Pros
  • Easy to navigate
  • Customer Service they know everything within seconds.
  • Everything works out perfectly
  • Very helpful staff always answering our questions promptly
Cons
  • Zero