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Artologik HelpDesk Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Artologik HelpDesk

Help Desk, Ticketing and Support Software

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Excellent Customer Support Software

Artologik Helpdesk have great support and excellent customer care. Their customer support is always willing to help and resolve any issues. The support team is always willing to help. This software is a great help when you have a great customer support team. The software is easy to use, and the support is excellent. The software is perfect for a small to medium sized business, and helps with the customer support that is the cornerstone to any business. This software is a great help to a small…

Pros
  • Easy To Use
  • Simple Interface
  • Has Everything You Need In One Place And Very User Friendly!
Cons
  • Can Take A Long Time On Loading
  • Sometimes Doesn't Load

Revainrating 5 out of 5

Very good solution especially when used together with Zencart

The ability to send customized emails to our staff, the ability to use the software to create a custom ticketing system for our organization. The reports are not easy to read, the reports would be more user friendly if it's possible to create custom reports. We are solving the problems related to the ticketing system and the reporting system. The custom reports are not easy to read, the reporting system was not flexible enough to create our own reports. Artologik is a great product, the support

Pros
  • Our customer services will resolve almost 40% all customers complaints which can also help with marketing campaign because users know that your IT issues resolved fastly without any hassle they don't need worry anymore this really make you win happy time
Cons
  • Nothing here

Revainrating 4 out of 5

Excellent Customer Support Software

Artologik Helpdesk have great support and excellent customer care. Their customer support is always willing to help and resolve any issues. The support team is always willing to help. This software is a great help when you have a great customer support team. The software is easy to use, and the support is excellent. The software is perfect for a small to medium sized business, and helps with the customer support that is the cornerstone to any business. This software is a great help to a small…

Pros
  • Easy To Use
  • Simple Interface
  • Has Everything You Need In One Place And Very User Friendly!
Cons
  • Can Take A Long Time On Loading
  • Sometimes Doesn't Load

Revainrating 5 out of 5

Very good solution especially when used together with Zencart

The ability to send customized emails to our staff, the ability to use the software to create a custom ticketing system for our organization. The reports are not easy to read, the reports would be more user friendly if it's possible to create custom reports. We are solving the problems related to the ticketing system and the reporting system. The custom reports are not easy to read, the reporting system was not flexible enough to create our own reports. Artologik is a great product, the support

Pros
  • Our customer services will resolve almost 40% all customers complaints which can also help with marketing campaign because users know that your IT issues resolved fastly without any hassle they don't need worry anymore this really make you win happy time
Cons
  • Nothing here