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CommVergence Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, IRCM for CSPs

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Description of CommVergence

With iCommVergence, you can effectively provide billing for all of today's current telecommunications services and stay prepared for tomorrow's challenges. This automated solution can help you send bills out on time, typically requiring less resources and time than you spend today.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great Solution / Service for our business needs

I like that it is easy to communicate with my customer service department when something goes wrong or needs attention during an outage in our business line services area! Also love being able solve issues quickly without having multiple people involved (it helps keep costs down). We've been using this system since 2014 so there are some kinks still worked through but nothing major we haven't seen before - just more training/learning required as well if new employees join your team after…

Pros
  • Easy way you can make adjustments
  • Very fast turnaround time & quick response times between agents, customers
  • Great UI interface makes working easier than other options available today.
  • Good product quality overall..not sure exactly why not everyone uses Comverge yet? Maybe price point maybe?! :) lol..maybe both really ; )
Cons
  • Not the best

Revainrating 5 out of 5

Great Customer Service, Easy To Use

It is very easy to use as well has helpful support team that will assist with any issues we have had or questions in regards too our product usage/installation etc.. I would recommend it! We utilize this software at work so its really convenient when sending invoices electronically without having an office staff member do them manually each month (which takes forever!). I like that the software is simple to use and the customer service is excellent. I dislike that the software is not as easy to

Pros
  • This program allows us all within small business owners alike a way out from under those piles upon stacksof papers which make up your invoice cycle as they are automatically generated via electronic means !!! And
Cons
  • Will fit

Revainrating 5 out of 5

Easy Integration and Awesome Product Features

The ease with which it integrates into existing CRM systems is fantastic! It helps us save tons o paper by being able to scan in invoices from our providers (cable/sat etc) via an API straight up or CSV file uploads - so we really don't need paper at this point anymore!! We used other vendors but they never seemed willing ot integrate well within my customer relationship management system nor did their solution match ours 100%. That makes no sense because I know that many folks would buy those…

Pros
  • Easy setup
  • Excellent Customer Service team, very knowledgeable about how these platforms work.
  • Ease integrating directly wihout needing expensive customization software suchas Salesforce for example
Cons
  • Nothing