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CustomAnswers Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
IT Management, IT Service Management Tools

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Reviews

Global ratings 4
  • 5
    1
  • 4
    3
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Custom Answers makes finding easy & quick ways answer

I like that is allows me to use my own questions, answers or polls for surveys! It also helps with customer service issues when they are not able to resolve an issue themselves through other channels such as emailing support@customanswers.com etc., it has saved us so much time in getting back customers who have problems solved quickly! The only thing i dislike about customanswees would be if you were unable too add your logo/design into their system (this may change though). This program saves…

Revainrating 4 out of 5

Best platform for reaching out directly to customers

The best part about this tool is that it allows me to reach out directly to my customers who are looking for answers or seeking advice from someone they know, trust and respect. I also enjoy how easy it is to create surveys in order to find new leads, as well as existing ones! There's not much I dislike at all; however there could be more customizations available such as additional questions. We use this software to help our clients get their problems solved by trusted professionals with…

Pros
  • Easy user interface
  • Ability search through customer data
  • Integrate email marketing campaigns into survey results.
  • Surveys can easily customize according client needs (i e multiple choice question types)
Cons
  • Some restrictions when creating customized fields / adding options

Revainrating 4 out of 5

Very helpful and user friendly platform

The best thing about this software is that it allows me to send messages directly from my website, which saves time for customers who are looking at our FAQ page but don't have enough knowledge of SEO or web design in general to navigate through a link like we do! I think most people will be happy with how easy they can use this service once you get them into your site's dashboard area where their questions/answers will appear. It would also help if there was an option similar to Google Forms…

Pros
  • Easy navigation
  • Great support team
  • Good user experience.
  • Very good response times when submitting tickets via email,
  • Ease posting articles / content using WordPress platform; ) Excellent community management tools such "Facebook" integration etc.etc..:)
Cons
  • Not yet available mobile app
  • Lackluster feature set

Revainrating 4 out of 5

Best Customer Service Platform That Helps Your Business

The best part about custom answers is that you can make it look like your own, or very similar to other websites! It's also easy for customers as they don't have any problems with understanding how this works because their questions are answered by people who understand them perfectly well. You should definitely use this website if you want an amazing customer service platform which will help solve all of your issues without making things complicated at first glance in order not lose potential…

Pros
  • Customer support/service
  • Easy navigation between different pages within one account.
  • Very simple design; doesn´ t take too long before learning what needs doing next once familiarized enough :)
Cons
  • More options would be nice such us having more flexibility over layout etc
  • Not really sure why exactly