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Facil-ITy Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.3
ERP, Asset Management

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Description of Facil-ITy

Facil-ITy is the perfect solution for small to mid-sized organizations looking to address the challenges within the facility maintenance industry.

Reviews

Global ratings 3
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  • 4
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  • 3
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Type of review

Revainrating 4 out of 5

Very good Job Tracking System With Excellent Customer Service

I like that it has built in scheduling of jobs, along with having an interface which makes job tracking easy! The customer service isn't really great either, but you can communicate through their website chat feature fairly quickly usually when talking about issues they did have prior to switching over from Managed Services - they actually fixed them asap. Great system if someone requires quick turn arounds. It's nice seeing everything at once instead of searching for information online or…

Pros
  • Easy user friendly UIGreat Customer ServiceEasy SetupMultiple User CapabilityUser Friendly Interface
Cons
  • Not always accurate reporting.
  • Unresponsive Helpdesk

Revainrating 4 out of 5

The best database for small to medium size businesses

It's easy enought that even my mom can use it without any training, or help from me! I have been doing this since 2008 using only Microsoft Access as an interface with no other programs involved. There are some options in there you cannot find anywhere else like "Work Orders" which makes things much easier when running reports etc.; but also very important if one of your customers has issues at their place (and they don't know who did what). All data entries via Excel sheet would be perfect…

Pros
  • It's easy enought that even my mom can use it without any training, or help from me!
Cons
  • It's a very important information when it's not there

Revainrating 5 out of 5

Great product that brings everyone into one spot!

The ability to send out reminders and invoices in different formats and send them to multiple clients. I would like to be able to pull up the schedule and see what is going on in the office and what times I am scheduled to work. I wish it was more like a project management tool where we could assign tasks and set deadlines. It would be great to be able to see what tasks we are working on and what status they are in. I would like to be able to see a calendar of the office and the facility. I…

Pros
  • We can easily change our schedules, add new appointments or meetings that need scheduling from outside sources (email), print documents quickly without wasting paper as well keep track about how much money each employee makes per hour by using software called Quickbooks payroll system along side faciliteasy
Cons
  • Almost never