I like that agents can be able to check in quickly, also all information is saved securely so it's not easily accessible by anyone but them without their username/password! Sometimes an update could definitely use some more work.
It sometimes doesn't open correctly. We do need something for our clients, they have access from anywhere now (including vacation) which makes managing schedules very convenient as well.
I like that it is very user friendly, you can create your own schedules or use…