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i-Pak Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Vertical Industry, Waste Management

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Description of i-Pak

i-Pak is a business critical, integrated software solution that provides applications needed to manage your operations by allowing you to manage customer service, online dispatching with route management, billing, inventory tracking, and more.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Great way keeping everyone up-to date with current projects

The system has been very helpful for our organization in many ways! It's great being able to use it as an operational tool also when we have staff out of office or busy at another job site so they can get their work done while having access through this app. Sometimes there are glitches but most often its just not logging into correctly which makes me think either I'm doing something wrong during login process (not really sure how) OR maybe my password needs updating since sometimes it doesn't…

Revainrating 4 out of 5

Great customer service and easy to use system

It was easy for us because of its accessibility; it has allowed our facility manager access from anywhere in order give him reports at anytime when he needs them! You can't do something wrong as this program does what it's suppose too!! Nothing I like about the system however they have been quick into fixing any issues we may need help resolving but nothing major so far (knock wood!). We are solving problems such as lost tickets or no follow up calls coming through after customers leave…

Revainrating 5 out of 5

Perfect solution with excellent customer support

Customer Service was really helpful in making me feel comfortable about purchasing this system for my dealership! I wish there were some easier ways of working within it as well - specifically when using multiple accounts/users or if someone gets locked out from their account temporarily etc.. Have confidence knowing we are utilizing an industry leading product like iPak!! We've been able solve many issues (and continue solving them!) regarding our daily office processes since implementing…

Revainrating 5 out of 5

Excellent experience with great customer service

I like how easy it was for us as drivers using this system at our jobsite in North Carolina! It's very user friendly once we got used too all of its functions which are pretty much everything from dispatch/logistics through accounting & invoicing services!! There really isn't anything bad about what they have provided so far except maybe some minor changes could be made here or there but overall an excellent product. This has helped my job tremendously because now when someone asks me…

Pros
  • Allowing you fast access to see your pending orders / invoice info without doing any extra work is amazing!!! Not only that ,but also allowing one log into various other systems such as SAP
  • Also gives information directly related towards payments received vs those paid back..and even more...all within minutes!!!! Great software program for sure...even better
Cons
  • I don't really have any dislikes about this, everything is just fine