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ITsDone Help Desk Review

4

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of ITsDone Help Desk

Wouldn't it be nice to roll something out that users didn't rebel against - and then actually used after rollout? We have the solution: help desk software designed by IT help desk employees.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Excellent team and platform to use - especially helpful during onboarding

I like how easy everything is set up, from initial training through ongoing support of our customers when they need us! The customer service has been great so far as well; we are still in early stages but everyone seems very engaged with their work at this point which makes me feel good about working here for now (and hopefully long term). Nothing really comes across negatively unless you're looking specifically--which isn’t my problem right know :) My only complaint would seem minor compared…

Pros
  • Easy to use
  • Good Support team that helps resolve issues quickly even remotely via phone call
  • Great value pricing options available per month.
  • Ease learning curve / knowledge base provided by staff members who help train new users
Cons
  • Not the best

Revainrating 5 out of 5

Great product for Customer Service Departments

I like how easy this system is for my customer service team, they are able to see everything about each ticket in one place which makes their job easier. It also helps with time management because we can easily add new tickets or check on what's currently open/closed without having to look through our email or chat logs. The only thing I don't really love is sometimes when there are multiple people working on an issue you cannot tell who closed it so it could potentially get lost if someone…

Pros
  • Easy To Use
  • Allows users quick access.
  • Fast response times since issues do not have too many steps before resolution; eases pressure off managers while keeping customers happy :)Great product!!
  • Meghan BocchieriCustomer Support ManagerNCR
Cons
  • Secret

Revainrating 5 out of 5

Excellent team and platform to use - especially helpful during onboarding

I like how easy everything is set up, from initial training through ongoing support of our customers when they need us! The customer service has been great so far as well; we are still in early stages but everyone seems very engaged with their work at this point which makes me feel good about working here for now (and hopefully long term). Nothing really comes across negatively unless you're looking specifically--which isn’t my problem right know :) My only complaint would seem minor compared…

Pros
  • Easy to use
  • Good Support team that helps resolve issues quickly even remotely via phone call
  • Great value pricing options available per month.
  • Ease learning curve / knowledge base provided by staff members who help train new users
Cons
  • Not the best

Revainrating 5 out of 5

Great product for Customer Service Departments

I like how easy this system is for my customer service team, they are able to see everything about each ticket in one place which makes their job easier. It also helps with time management because we can easily add new tickets or check on what's currently open/closed without having to look through our email or chat logs. The only thing I don't really love is sometimes when there are multiple people working on an issue you cannot tell who closed it so it could potentially get lost if someone…

Pros
  • Easy To Use
  • Allows users quick access.
  • Fast response times since issues do not have too many steps before resolution; eases pressure off managers while keeping customers happy :)Great product!!
  • Meghan BocchieriCustomer Support ManagerNCR
Cons
  • Secret