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Mojo Helpdesk Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Mojo Helpdesk

Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great tool for managing customer support

I like that it's easy to use, has many features, and syncs with other apps. It also has a good and active community of users who are always willing to help out newbies. There is nothing that I dislike about this product. The only thing I would say is that the interface sometimes gets glitchy when you're in the middle of doing something. However, this is usually just an issue with my computer or internet connection rather than Mojo Helpdesk itself. We have been using Mojo Helpdesk to manage our…

Pros
  • Easy to access
  • Lots o options for customization! (ie themes)
  • Very user friendly/intuitive design
  • Multiple ways yo get notified via email & notifications within mojoledesk.
  • Great customer support team they've helped me resolve issues quickly each time i contact them !!! :)

Revainrating 5 out of 5

Great piece of software - easy to use & worth every penny!

The most useful thing about this software it's that you can integrate with your CRM system which makes things much easier to manage all of our support tickets in one place! There isn't anything I dislike so far but if there was something then maybe integrating directly into Salesforce would be nice as well - not sure how feasible/easy those features are though (but worth looking at). This has been great when dealing with multiple customers who have similar problems or issues relating back from…

Pros
  • Great interface
  • Easy for everyone across team easily accessible
  • Mobile apps available, allowing users quick responses during calls even while away.
  • Good customer service response times by phone callers& chat agents alike
Cons
  • So-so

Revainrating 4 out of 5

Great tool for managing customer support

I like that it's easy to use, has many features, and syncs with other apps. It also has a good and active community of users who are always willing to help out newbies. There is nothing that I dislike about this product. The only thing I would say is that the interface sometimes gets glitchy when you're in the middle of doing something. However, this is usually just an issue with my computer or internet connection rather than Mojo Helpdesk itself. We have been using Mojo Helpdesk to manage our…

Pros
  • Easy to access
  • Lots o options for customization! (ie themes)
  • Very user friendly/intuitive design
  • Multiple ways yo get notified via email & notifications within mojoledesk.
  • Great customer support team they've helped me resolve issues quickly each time i contact them !!! :)

Revainrating 5 out of 5

Great piece of software - easy to use & worth every penny!

The most useful thing about this software it's that you can integrate with your CRM system which makes things much easier to manage all of our support tickets in one place! There isn't anything I dislike so far but if there was something then maybe integrating directly into Salesforce would be nice as well - not sure how feasible/easy those features are though (but worth looking at). This has been great when dealing with multiple customers who have similar problems or issues relating back from…

Pros
  • Great interface
  • Easy for everyone across team easily accessible
  • Mobile apps available, allowing users quick responses during calls even while away.
  • Good customer service response times by phone callers& chat agents alike
Cons
  • So-so