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NexC Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of NexC

NexC uses conversational AI in order to provide a unique user experience that uplifts the relationship between customers and retailers and so improve the retailers performance. NexC is a virtual expert seller that helps customers find the best product for their needs. With our unique conversational AI platform, we help retailers provide a highly personalised and effective customer journey - any time, anywhere their customer is.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great Company With Fantastic People

I was a customer service representative at NexC for over a year, and was able to grow my knowledge of NexC's technology and sales process. It's a great company to work for, and the people are awesome. I worked with a lot of different departments, and the people were awesome. There wasn't anything that I didn't like about the company. NexC's software made everything much easier, and allowed me to do more with less time spent on tasks. I was able to use the platform to help customers and provide

Pros
  • The system is very user friendly.
  • You can move your data from another CRM or ERP quickly without having an extra cost associated
  • Excellent support team! They know their stuff!! :)
  • Ease in searching contacts/accounts; makes finding information super easy when you need it fast (which happens often)
  • Can learn while doing no classes needed unless interested
Cons
  • Minor Issues

Revainrating 4 out of 5

A good start in terms marketing automation tools

I like the idea of having an automated tool for customer service, which can be used as part of your overall digital strategy or even stand alone if required. The chatbot system is not very intuitive at this stage - it's too hard to pick up and use when you need help straight away! But they are working towards improving their product by adding more training options etc., but there will always be some teething problems with new products / features. As well as helping with queries from existing…

Pros
  • It works across all platforms
  • Has good reporting functionality.
  • Easy way forward without needing technical knowledge in AI/ML field
Cons
  • Not quite user friendly enough yet