The customer service is great! I feel like they are always looking out for my best interest, even if it means asking more questions or clarifying something that wasn't initially clear to me (which was quite often!). That's one thing about this site -- you get what you pay for.
If you want fast turnaround times with low-quality work product, then sure - but be aware before committing any time/money up front! They offer an excellent price point for high quality services compared to other sites…