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TCMax Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
ERP, Asset Management

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Description of TCMax

TCMax is a tool control system that provides the ability to manage incidents of lost, stolen, or misplaced tools and operational efficiency across different departments with inventory control and configurability to meet your operational needs.

Reviews

Global ratings 3
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  • 4
    1
  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

Very user friendly with tons if valuable info

The best thing about this program is that it is so easy to use. The training was very helpful and the support staff was awesome. I have been using this program for about a year now and it has been helping me to save time and money. The only thing I dislike about this program is the fact that it is not as intuitive as I would like it to be. Sometimes I have to search for something that I am looking for. As far as the benefits, it helps me save a lot of time and money. I am able to see what…

Pros
  • Ease Of Use
  • How much help you receive with questions or concerns.
  • Everything can easily fit onto one screen instead having multiple screens open making navigation extremely simple
  • Able To Track Inventory And Tools Used With One Tool For Many Different Jobs In Our Company(Paint)
  • Easy accessability if needed via phone call
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 5 out of 5

Great asset management software - simple setup makes using minimal training

The ease of setting up processes/incidents are easy for any level user! I like how you can configure what type of incident should be generated when an item goes missing. It's also great knowing if there has been damage done to the equipment being tracked in another way than just noting it as "lost". There is nothing about this program that i dislike but would say that since it was installed by our helpdesk staff, they didn't train us properly on its use outside their department so we have not…

Pros
  • Relatively simple
  • Easy setup process with no downtime or issues experienced during install (our installation took around 2 hours)
  • Great customer service response time via email / phone call
  • Not overly complicated interface easily navigated within short period
Cons
  • All fine

Revainrating 4 out of 5

Great Software and excellent customer service

I like how easy it was for us as users who are new at using this software (we've used other products in the past). It's so simple! The interface can be overwhelming but once you get going everything flows smoothly from there outwards towards our customers/clients' end points. There isn't much i dislike about Tcmax - maybe if we could have customized some things more than what they offer now would help? We're able to see when equipment has been moved around throughout all locations easily which…

Pros
  • Good report generation
  • Simple GUI, very fast response times compared with competitors
  • User friendly product that is intuitive enough even by non tech savvy personnel or staff members
Cons
  • Not too keen upon their support services