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TrustID Review

2

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Average

Revainrating 3.5 out of 5Β Β 
RatingΒ 
3.3
Customer Service, Contact Center Software

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Description of TrustID

Automatic caller authentication.

Reviews

Global ratings 2
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Great tool that helps protect against scammers and spams

The best thing about trustid is I can set it to be my default phone app, so no matter where i am or what device im using now all calls are automatically authenticated through this application! If you're looking for an easy way of authenticating your incoming callers without having them enter their PIN then try out Trusted ID asap!! It's been great because we've gotten rid off many fake people calling our office number which was very annoying at first but after some time its become fun since…

Pros
  • Easy Call authentication
  • Keeps user engaged with new features regularly.
  • User friendly interfaceEasy use makes everything easier especially when dealing in business transactions such payments etc
Cons
  • No 3rd party apps integration
  • No other payment options than credit card

However, upon attempting to add phone numbers, I received a message stating that I needed to register the phone number with the Customer ID first. This was true, however, I could not locate a way to do so. When searching the web, I did not find any information pertaining to TrustID. I would have liked to see more details on the TrustID process prior to registering. As stated above it took some time to get through all the steps involved before getting my new registration card.

Pros
  • It is super easy to use - no confusing menus.
  • Quickly generate reports based on your inputs
Cons
  • The UI does a poor job of showing what tables/rows are available to be filtered.
  • But it does not appear to be able to actually search across multiple columns of data