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UserHorn Review

4

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Customer Service, Help Desk

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Description of UserHorn

UserHorn offers you the best solution, including CRM Customer Service and Support, Customer Support Widget, Website Feedback Widget.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great Customer Support & Easy Interface

The main feature I like is that it has great communication options such as voice calls or email messages so there isn't anything to dislike specifically about this software. Sometimes if we send an urgent message over userhorn with no reply then we receive another notification later which could cause confusion for our customer service team who are trying to help resolve issues at hand. This does not always happen but sometimes happens when sending multiple emails with little time lapse between…

Pros
  • I like the customer support options
Cons
  • I dislike the price

Revainrating 5 out of 5

UserHorn Has Everything That Business Needs

The ability to send automated emails or text messages are what I like most about this software. You can use it for customer support as well as internal communications across various departments within your organization. It's also very easy to navigate through once you get used to its interface. Nothing at all! It has everything that we need in order to run our business smoothly. We do not have any complaints with regards to userhorn so far. This is an excellent service if you want to manage…

Pros
  • Everything works perfectly fine when utilizing these services whether they be telephone call center related issues via email messaging/texting capabilities etc..I really enjoy how fast my team could respond whenever clients called us up asking questions regarding their problems while trying getting help fixing such technical errors pertaining computer system breakdowns / hardware malfunctions among other things which were caused due lack knowledge & experience
Cons
  • Almost never

Revainrating 4 out of 5

Great Customer Support & Easy Interface

The main feature I like is that it has great communication options such as voice calls or email messages so there isn't anything to dislike specifically about this software. Sometimes if we send an urgent message over userhorn with no reply then we receive another notification later which could cause confusion for our customer service team who are trying to help resolve issues at hand. This does not always happen but sometimes happens when sending multiple emails with little time lapse between…

Pros
  • I like the customer support options
Cons
  • I dislike the price

Revainrating 5 out of 5

UserHorn Has Everything That Business Needs

The ability to send automated emails or text messages are what I like most about this software. You can use it for customer support as well as internal communications across various departments within your organization. It's also very easy to navigate through once you get used to its interface. Nothing at all! It has everything that we need in order to run our business smoothly. We do not have any complaints with regards to userhorn so far. This is an excellent service if you want to manage…

Pros
  • Everything works perfectly fine when utilizing these services whether they be telephone call center related issues via email messaging/texting capabilities etc..I really enjoy how fast my team could respond whenever clients called us up asking questions regarding their problems while trying getting help fixing such technical errors pertaining computer system breakdowns / hardware malfunctions among other things which were caused due lack knowledge & experience
Cons
  • Almost never