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VQ Online Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of VQ Online

VQ OnlineTM was developed over the last 17 years working with some of N.A.’s leading brands and the contact centers who support them. VQ OnlineTM streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. ​VQ OnlineTM is great for: - Large, multi-site, multi-channel centers with internal and/or external QA functions who want to expand and/or consolidate QA results across all channels/sites OR need a system for managing the QA process. - Small, single-site centers who are currently using spreadsheets or other rudimentary scoring systems and recognize they need more. Highly secure environment - SOC Type II compliant Flat rate pricing -- no individual user fees

Reviews

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Type of review

Revainrating 5 out of 5

VQ Online has been a great tool for our call center team.

I like that this helps us to be able to see all issues at once, which reduces the amount of time it takes to get an issue resolved. It is also very easy to use and navigate through. Sometimes, when you are trying to find something in a report, it can take awhile to find what you're looking for. Also, sometimes if there is a problem with a call that doesn't show up in the reports, it can be hard to figure out where the problem actually is. We have been able to cut down on the amount of time it…

Pros
  • The ability manage complaints/issues from start until finish within one system without having different applications or sites open simultaneously makes my life easier! And as soon i log into One Call Support Center (OCSC), everything works automatically.i love how organized every aspect about OCC feels like its made just specificallyfor Service Techniciansand Customers alike.
  • Also being part f Ease's program gives me accessto some incredible tools &
Cons
  • Minor Issues