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Watson Field Reporting Suite Review

4

·

Very good

Revainrating 5 out of 5  
Rating 
4.8
Vertical Industry, Public Safety

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Description of Watson Field Reporting Suite

Watson Field Reporting Suite offers integrated modules; incident, crash, ticketing, computer-aided dispatch and evidence that streamlines the process of field reports with a user interface and artificial intelligence.

Reviews

Global ratings 4
  • 5
    3
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great Tool For Compliance Reporting & Tracking

I like how easy it was to customize our reporting template for use in WFRS so we could start using this tool without having any training or expertise needed from IT personnel. We are able to add new fields as well which is great! I do have some questions about what other people may find frustrating but most if not all problems can be solved when reaching out directly via email with Support (support@watsonfieldreportingsuite). Some examples include - 1) creating custom filters2) Adding…

Pros
  • Easy accessibility
  • Ability create your own report templates.
  • Customizable dashboarding capabilities, etc
Cons
  • Not the best

Revainrating 5 out of 5

Great Tool For Compliance Reporting & Tracking

I like how easy it was to customize our reporting template for use in WFRS so we could start using this tool without having any training or expertise needed from IT personnel. We are able to add new fields as well which is great! I do have some questions about what other people may find frustrating but most if not all problems can be solved when reaching out directly via email with Support (support@watsonfieldreportingsuite). Some examples include - 1) creating custom filters2) Adding…

Pros
  • Easy accessibility
  • Ability create your own report templates.
  • Customizable dashboarding capabilities, etc
Cons
  • Not the best

Revainrating 5 out of 5

Great tool that really helps with keeping track and reporting info

The ability to use multiple devices at once is great! I love being able to access my data from anywhere without having to be in front of it or plugged into an outlet. Being connected can sometimes have issues but they are working hard towards making this better for us all users. We would like more features than what we currently have available as well as some added security measures (ease concerns about our personal information). It's not perfect by any means however there has been improvement…

Pros
  • This product works best with these products due their nature; iPads tend do take longer period then phone usage because one must navigate through layers before accessing important files
Cons
  • I will keep silent

Revainrating 4 out of 5

Not what we were looking for but close

The ability to upload photos and video into Watson and link to incident reports. I dislike that the system is not a single user friendly platform. My team needed to be able to share documents in a seamless manner with our incident management team. We needed a system that would allow them to easily upload reports and photos. Watson did not have these capabilities. I needed a system where they could easily upload photos and video. They needed to be able to access our incident reports and photos…

Pros
  • Easy integration
  • Highly configurable dashboard interface.
  • Integration across IBM Cloud services such as Bluemix, IoT etc
  • Rich analytics data visualizations for dashboards/reports which provides valuable insights.etc..to users through their cloud accounts at no additional cost or installation effort!
Cons
  • No enduser support community forum provided by TCS when it comes down issues faced during use