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Wysdom Review

1

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Professional Services, Implementation Services

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Description of Wysdom

Wysdom allows its enterprise clients to deliver AI-based automated support across any digital channel.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

All of your needs covered by one platform

I'm pretty happy to use all the AI functions for the support service, but especially: -The integration with Salesforce-The data warehouse function, where I can load data from various services so I can provide better assistance to customers. I wish I could do it all with self-service. I would like an assistant to read through my messages in the system to find possible answers. The integration with my CRM and the data warehouses. The ability to create a custom report and the ability to send the…

Pros
  • Reporting feature helps me generate customized views by dragging columns around; this part really does make things easier when dealing customer case management.; It's intuitive! In addition , their documentation has been extremely helpful as well
Cons
  • So-so