I bought a Book 5 WIFI scanner but it didn't connect to the software. I emailed support and received a page with instructions that did not resolve the issue. I've called company offices and all the lines I tried resulted in voicemail saying they would call me back, but all mailboxes were full and no messages were received. This product does not work as advertised and there is no support. Do not buy this or any other IRIS scanner. I sent the scanner back and still haven't heard from the company.
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