The most helpful feature is that it helps you keep track of everything in one place, from scheduling staff time sheets right down through invoices being sent out for services rendered or products sold etc.- which can be done by email as well! It's easy enough even if not tech savvy (which I'm certainly no expert!) but there wasn't much complexity so anyone who knows how computers work should have little trouble with this program - just need patience when setting up categories/subcategories within each process category such has Prepping & Processing / Inurnment Services ect..
Once set Up correctly things are very straightforward using checkboxes next to items needed e.g., Staff Training Courses available at event X vs those already booked off during Y date range). There were some issues relating specifically to our local council where they had their own processes rather than.