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1 Level
1278 Review
59 Karma

Review on Clientele ITSM by Aaron Collins

Revainrating 4 out of 5

Very Powerful and useful tool with tonnes amount capabilities

I like that it has so many different features, which makes my job easier when trying to troubleshoot issues between our clients computers/apps being slow or not working at all! It's also very easy for me as an admin user to navigate through each feature in order to find what i'm looking for without having too much scrolling involved! The only thing is sometimes there are multiple options of things you can do within one section (such as 'Software' - but they're pretty self explanatory).

img 1 attached to Clientele ITSM review by Aaron Collins

Sometimes it takes a while before everything loads up fully because its quite heavy on resources compared to other similar programs out there! But once it does load up completely it works well enough. We use this program mainly for client support purposes; however we've found some benefits from using it internally too such as ticketing systems etc.

Pros
  • There are different features that can do just about anything; even if I'm not looking for a specific feature
Cons
  • It can sometimes be heavy on resources and takes a while to load up completely