The problem was the round piece of plastic that fits between the hinge and the bottom of the toilet. There are two holes in the plastic part and one of them is misaligned and needs to be cut at the bottom to work. It can be done with a razor, but the company has to fix it. Also the small screws should have something to center the part in the bottom of the toilet. If they were corrected I would give 5 stars.
π§ Master the Art of Smooth Installation with SMARTSTANDARD Hardware Instruction Guide
10 Review
πͺ 3.5 Inch Self-Closing Door Hinge by AmazonBasics
10 Review
π¦οΈ Enhanced Weather Protection with M D Building Products 68593 Weatherstrip
10 Review
AmazonBasics Rounded 3.5-inch Door Hinges
9 Review
Majority Commercial Door Products: Proximity Weigand-Compatible Readers
4 Review
π Inspirational Gift - To My Daughter Keychain from Dad & Mom | Forever Remember My Love | Perfect Birthday or Graduation Gift
6 Review
UHPPOTE Electric Strike Door Lock Kit System With Remote Control And Fail-Secure Design
15 Review
π Enhanced Access Control: Proximity Weigand Compatible Readers for Commercial Door Products
4 Review