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United States of America, Torrance
1 Level
731 Review
68 Karma

Review on HCDZ by Joshua Wheeler

Revainrating 2 out of 5

The HCDZ Online Store Provides Products and Service of a Poor Quality

My experience at the HCDZ online store left me feeling very let down, which is saying a lot coming from someone who does a lot of their shopping online and enjoys doing DIY projects. I had a difficult time navigating the website, and as a result, I was unable to locate the item that I was seeking. In addition, the purchasing procedure was unnecessarily complicated, which made it difficult for me to finish making my purchase. When my television was eventually delivered, I was astounded to discover that it was in poor condition. The screen had a number of scratches, and the packaging had been damaged. It was obvious that the product had not been handled carefully during the shipping process, and the quality of the item did not meet the standard that I had come to anticipate from the products sold by online retailers. When I called customer support to voice my complaints, I was met with representatives who were unresponsive to my questions and lacked empathy for my situation. Furthermore, they were unwilling to offer me a solution or even an apology. To initiate a return, I had to jump through a number of hoops, which added additional complexity to an already time-consuming and difficult procedure. My time spent shopping at the HCDZ internet store was, on the whole, a source of aggravation and discouragement for me. In order for me to be successful as a do-it-yourself expert, I need to be able to depend on reliable customer service and high-quality products. Unfortunately, HCDZ did not perform on either front, and as a result, I would not recommend that other people use this online store to fulfill their requirements for electronic goods.

Pros
  • Options for quick delivery
Cons
  • No returns allowed, ever