Review on RSTickets!Pro by James Eledge

I like it because you can set up alerts to be sent whenever tickets are created or updated, so there's no need for me to check my email every time someone posts an update. There aren't any major downsides to this software. It works well, but does take some getting used to if you're not familiar with Joomla. The initial setup took longer than expected due to our own inexperience in setting things up correctly (we had to ask an employee at another office who was more experienced). We've since figured out how to make it work perfectly though. We use it as a help desk for our organization. This helps us keep track of requests, assign them to employees and give progress updates. As stated above, we also have alerts set up which allow us to receive notifications when new tickets are posted without having to read our emails each day.