The program is easy to use when doing business with the customer. The customer is always aware of what time he/she will be picked up or dropped off. I can't say anything about the software itself, but it's always great working with this team. If you want professional assistance in your business, contact Samo-Touragent. They are there to help you 24/7. The only thing that comes to mind is that sometimes the software needs to be updated from time to time. But that's not a big problem for me because they are always quick to respond to my requests. Samo-Touragent has been very helpful to our travel agency. We have a lot less paper work after using their service. And we also benefit because of their customer service skills. Our customers feel more at ease knowing that they are getting good service.