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Akita Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Customer Success Software

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Description of Akita

Akita is a Customer Success Management Platform designed to help you reduce customer churn and increase revenue from your existing customers. With Akita you can: ⇒ Achieve a single, unified view of your customer data ⇒ Build intentional and effective Customer Success processes ⇒ Develop a scalable Customer Success program ⇒ Measure the performance of your Customer Success team ⇒ Be the driving force toward a customer-focused company culture Akita offers you: ⇒ One-click integrations with over 100 different SaaS tools ⇒ Unlimited segments for your accounts and contacts ⇒ Fully-customizable customer health scores ⇒ Unlimited playbooks—triggered by user behavior (good or bad) ⇒ Activity or health-related alerts ⇒ Goal-oriented Reviews feature ⇒ Hyper-focused CSM inbox ⇒ Team or company-wide Slack notifications ⇒ Two-way Salesforce sync (Pipedrive coming soon) ⇒ CSM activity reporting No contract • Unlimited users during your trial • White glove onboarding

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great experience using Intuit QuickBooks Online

I love how easy it was for me to learn, use, and understand. It's also very intuitive and has some great features that makes my life easier as an Account Manager! Nothing that I dislike about this product so far. The support team is amazing too! They are always quick with responses, helpful, friendly, and make sure their clients are happy every time they communicate with them via email or chat. There isn't anything in particular that stands out yet. If there were any problems at all, they would

Pros
  • Easy interface
  • Intuitive design/flows & user experience.
  • Customer service response times within minutes when contacted through Chatterbox (support ticket system)
  • Lots Of Features lots left untapped potential here if you know whereto look :)
  • Very fast loading speeds even while using mobile device data plans
Cons
  • So-so

Revainrating 5 out of 5

Easy-peasy management tool and user friendly

I really like how simple it was for my team members who were not technical people, or even very computer literate users at all,to use this software without needing any training whatsoever! The software has been able to solve our challenges of managing an event business that runs into thousands in attendance each year as well being able to manage multiple events simultaneously with ease (we run up to 8 per week). It can sometimes be difficult for new staff when using this system but we have…

Pros
  • Great support from their customer service
  • Easy access via web browser so anyone is welcome.
  • Good price point compared against competitors' pricing structure
  • Can add custom functionality if required through scripting
Cons
  • Empty