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Alexxo Service Desk Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Alexxo Service Desk

Alexxo is a simple yet powerful help desk and customer support software which enables organizations to streamline and simplify their support processes. It offers completely automated complaint management and knowledge base with high transparency to all stakeholders.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Useful Service Delivery Platform with amazing support and response efficiency

I like that it has many features, such as ticketing system for tickets (including custom fields), email notifications & reporting capabilities are very useful tools in this platform! The interface could be improved by adding more customization options or maybe even having multiple themes available so users can choose from different designs depending of what they prefer most? There's nothing really bad about using an excellent tool but you should consider other factors too when choosing between…

Pros
  • Great service delivery capabilities, good email notifications, custom fields in ticket forms and a great reporting interface
Cons
  • I'd love to see more customization options, some more themes available to choose from for the interface and maybe a few more features (like chat or video call) to communicate with clients directly over the system (we have a chat

Revainrating 5 out of 5

Very good software to communicate with clients

I like how easy it was for me as an administrator or user of this program, because everything that you need can be found within one application! There are many features included in this service such as ticketing system, Knowledge Base (which includes FAQs), Chat box between users/customers & employees etc., so there's no issue at any time when using this product. The best thing about this tool is its ease-of use feature while maintaining security standards required by our organization. As…

Pros
  • User friendly interface,
  • Easy to locate important information.
  • Quick response with requests made
Cons
  • Some difficulties

Revainrating 4 out of 5

Useful Service Delivery Platform with amazing support and response efficiency

I like that it has many features, such as ticketing system for tickets (including custom fields), email notifications & reporting capabilities are very useful tools in this platform! The interface could be improved by adding more customization options or maybe even having multiple themes available so users can choose from different designs depending of what they prefer most? There's nothing really bad about using an excellent tool but you should consider other factors too when choosing between…

Pros
  • Great service delivery capabilities, good email notifications, custom fields in ticket forms and a great reporting interface
Cons
  • I'd love to see more customization options, some more themes available to choose from for the interface and maybe a few more features (like chat or video call) to communicate with clients directly over the system (we have a chat

Revainrating 5 out of 5

Very good software to communicate with clients

I like how easy it was for me as an administrator or user of this program, because everything that you need can be found within one application! There are many features included in this service such as ticketing system, Knowledge Base (which includes FAQs), Chat box between users/customers & employees etc., so there's no issue at any time when using this product. The best thing about this tool is its ease-of use feature while maintaining security standards required by our organization. As…

Pros
  • User friendly interface,
  • Easy to locate important information.
  • Quick response with requests made
Cons
  • Some difficulties