I really like how easy it's to use for both providers and payers, as well as the customer support! The application does not seem very intuitive at first glance but once you get used to its system, everything works great.
It has been difficult getting my members reimbursed through this software; however, there could be better communication with some medical groups who are struggling to understand what they're paying/reimbursing us versus our patients' insurance plans or Medicare payments. Also,