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icetana Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Analytics, Other Analytics Software

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Description of icetana

icetana is a software company providing video analytics solutions designed to automatically identify anomalous actions for each camera in real-time using AI technology. Designed for commercial operations and sites including guarding services, prisons, educational campuses, warehouses, hospitals, shopping malls and hotels/casinos.

Reviews

Global ratings 3
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    2
  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

The best way for tracking staff members in realtime

I like that it can be used with any type of IP cameras, also has great support when you need help solving issues or have questions about its use. It's not very intuitive at first but once you get familiarized you will love how easy this tool makes your life easier! You don't even realize until after you've started working all day long just what an impact this little program had over our daily workflow. If there was anything we didn't know before trying out Icetea, then they came up with…

Pros
  • Easy
  • Intuitive design/interface,
  • Great customer service team for tech assistance & trouble shooting.
  • Extremely helpful documentation videos available online should something go wrong in setting things right again as well excellent resource guide!! :)
  • Many options including remote monitoring software capabilities within main application itself!!! No separate logins required anymore..just sign in using same credentials across multiple servers / devices instead!!!! :D YAYYYY : ) So
Cons
  • Nothing here

Revainrating 4 out of 5

Overall good product for alert delivery and customer experience

I like that we have an agent who will respond quickly, but not at unreasonable times of day (or night). The agents seem pretty knowledgeable about what they are doing - so far no issues with service or support when calling them over chat/phone during business hours; however once it's time out their knowledge seems less solid than if you were just talking face2face! It would be nice though as this isn't always possible due how remote our offices can sometimes get :) We're trying ICETANA because

Pros
  • I like that we can talk to agents directly and they are very knowledgeable in their areas of expertise
Cons
  • I dislike the fact that the agents can't really see what I'm seeing
  • I'd like to see what they see to help them make the right decisions

Revainrating 5 out of 5

Great tool for tracking and managing access to different areas

I like that it's able not only track people but also objects such as boxes, crates etc., which helps create an overview of what goes where at any given time or day/weekend even if you're away from your office temporarily (e g holidays). The application needs some improvement regarding its UI design - maybe make more clear how long certain things have been there before being deleted by staff members? Maybe add additional tags so we can differentiate between different types / categories better…

Pros
  • Easy to navigate through all aspects in one place for easy logging purposes.
  • Detailed log tracking
  • Ability manage multiple locations simultaneously including security access control points along wih other features mentioned above
Cons
  • Some cons