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Imagine IT Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.7
Professional Services, Managed Services

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Description of Imagine IT

Imagine It, Inc. is a regional technology services firm that specializes in providing value driven technology solutions for small and mid-size business.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Friendly Service & Knowledgeable Staff

I have worked with all levels of staff at this organization. This has been an enjoyable experience as they are always willing to do what it takes to make sure your needs get met! There was one time when we needed help quickly but were unable to find anyone knowledgeable about our equipment because everyone had left for vacation or training sessions during normal work hours; however, someone from another department came into my office after lunchtime to assist me until they could send out some…

Pros
  • Professionalism / Knowledge
  • Good follow up/follow through in getting problems resolved promptly.
  • Always helpful &amp
Cons
  • Almost never

Revainrating 5 out of 5

Great product, excellent support and services

They are very knowledgeable about their products. Their customer service team was amazing to work with as well! I highly recommend this vendor!! The ability of them being able to deliver all aspects needed from one place/company makes it easy (and affordable) when needing help at any point during project development or implementation process. No major complaints - great experience overall! We were looking into replacing our current CRM system with an online solution since we had been using…

Pros
  • Great support, responsive tech staff
  • Easy ordering for new software solutions
  • Reliable product quality standards no bugs
Cons
  • Not the best

The customer service team has been exceptional since day one! They are always willing to help out with any questions or concerns you might have about our products (and they also listen!) We've never had an issue where we needed assistance after calling them up directly - it's almost like their "engineers" live right there next door helping us whenever something comes along!! I don't think anything really standsout as being 'bad' when using this software but perhaps more of what would be…

Pros
  • Not much required technical knowledge in order for someone who doesn;t know alot already,to understand everything easily enough
Cons
  • Nothing bad that i dislike currently