- Easy ticket creation process
- Tracking system where issues can be tracked along each client from beginning till completion.
- Great customer service!! Extremely helpful staff who always respond quickly whenever questions arise through phone calls
ITAM Review
4
·
Excellent
Rating
5.0
Customer Service, Help Desk
Description of ITAM
ITAM helps to manage support requisitions from users and monitor the performance of the support team through a web-based system which can be accessed from anywhere.
Pros
Pros
- Well structured.
- Userfriendly approach
- Easy access even from mobile phones! Which i think the biggest plus point
Cons
- It is hard to say
Pros
- Easy ticket creation process
- Tracking system where issues can be tracked along each client from beginning till completion.
- Great customer service!! Extremely helpful staff who always respond quickly whenever questions arise through phone calls
Pros
- Well structured.
- Userfriendly approach
- Easy access even from mobile phones! Which i think the biggest plus point
Cons
- It is hard to say