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Kling.io Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.4
Customer Service, Customer Success Software

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Description of Kling.io

A unified communications, cognitive computing , smart workflows and analytics tool to deliver superior customer experiences

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great product for communication between departments

The ability for customers or employees from multiple departments (Sales/Service) can see all of their messages in one place with clickable links which makes it easy when you have several people working together that are not located at your office location! It would be nice if there was an option where I could add myself as "Owner" so they know who is sending them emails but this isn't something we were able ask about during our free trial period since its still under development - however once…

Pros
  • The ability for customers or employees from multiple departments (Sales/Service) can see all of their messages in one place with clickable links which makes it easy when you have several people working together that are not located at your office location!
Cons
  • The ability for customers or employees from multiple departments (Sales/Service) can see all of their messages in one place with clickable links which makes it

Revainrating 5 out of 5

Convenient, quick implementation & good customer support

As it is integrated with Salesforce CRM and Slack we can easily track our data in one place from all channels. It has easy integrations too like WhatsApp etc. Also there are some other features which I liked is that you don't need any third party application for getting notifications or alerts but when its not working properly then even though you have enabled 2FA security option still your account gets hacked. We used this app as an admin of sales team so whenever my team members were calling

Pros
  • The ease of use, quick response time & user friendly interface makes klinger simple than many others apps at same price point..like O365! And also provides better integration options.!! This product was good enough during last year (2019) period before COVID19 happened..Nowadays things might be totally different due Covid situation
Cons
  • Good but not great