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Liberum Help Desk Review

4

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of Liberum Help Desk

Liberum Help Desk is a help desk solution for small to medium IT departments and service providers.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great experience for managing client services

The ability of having multiple channels available, such as email tickets or chat with customers via their website etc., makes it easier than ever before when dealing directly in person through our call center agents! It's not very intuitive at first but once you get used to how things work (and there are many tutorials online) then everything runs smoothly from here onwards :) I think that if they would implement more features like ticketing system integrations - this could be one step ahead…

Pros
  • The ability of having multiple channels available, such as email tickets or chat with customers via their website etc., makes it easier than ever before when dealing directly in person through our call center agents! It's not very intuitive at first but once you get used to how things work (and there are many tutorials online) then everything runs
Cons
  • Nothing here

Revainrating 5 out of 5

Great Solution for Centralised Control over Multiple Locations

The ease of use, all in one place! It's very easy once you get used with it but then again that might be because I have been using other products too so maybe they are just better? There isn't anything about this product specifically though as far how its designed or what features there may not even exist yet when new versions come out (but thats only my opinion). You can do practically everything here from ticket management through knowledge base creation right up until an end user account…

Pros
  • Everything is accessible under single logon to keep both systems linked together for more streamlined operations & efficiency + security controls+ excellent reporting capabilities 24x7 helpdesks available 365 days annually.
  • Multi level permissions structure allowing users levels within departments&nbsp
Cons
  • There are disadvantages

Revainrating 5 out of 5

Great experience for managing client services

The ability of having multiple channels available, such as email tickets or chat with customers via their website etc., makes it easier than ever before when dealing directly in person through our call center agents! It's not very intuitive at first but once you get used to how things work (and there are many tutorials online) then everything runs smoothly from here onwards :) I think that if they would implement more features like ticketing system integrations - this could be one step ahead…

Pros
  • The ability of having multiple channels available, such as email tickets or chat with customers via their website etc., makes it easier than ever before when dealing directly in person through our call center agents! It's not very intuitive at first but once you get used to how things work (and there are many tutorials online) then everything runs
Cons
  • Nothing here

Revainrating 5 out of 5

Great Solution for Centralised Control over Multiple Locations

The ease of use, all in one place! It's very easy once you get used with it but then again that might be because I have been using other products too so maybe they are just better? There isn't anything about this product specifically though as far how its designed or what features there may not even exist yet when new versions come out (but thats only my opinion). You can do practically everything here from ticket management through knowledge base creation right up until an end user account…

Pros
  • Everything is accessible under single logon to keep both systems linked together for more streamlined operations & efficiency + security controls+ excellent reporting capabilities 24x7 helpdesks available 365 days annually.
  • Multi level permissions structure allowing users levels within departments&nbsp
Cons
  • There are disadvantages