The support is great, I like that it's easy for everyone in my team (internal/external) so we can all access our tickets at any time of day or night without worrying about getting blocked by them because they could be working late too! It also helps us keep track with what needs doing next which has helped me get more tasks done each week than before as well since i know when someone else who knows their stuff will pick up where mine left off if needed - this means less work overall but betterβ¦