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SimplyDesk Review

4

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Customer Service, Help Desk

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Description of SimplyDesk

Simplydesk allows you to quickly implement a helpdesk adapted to your environment and to manage your IT and Furniture Assets

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Easy to implement and excellent customer service

The support is great, I like that it's easy for everyone in my team (internal/external) so we can all access our tickets at any time of day or night without worrying about getting blocked by them because they could be working late too! It also helps us keep track with what needs doing next which has helped me get more tasks done each week than before as well since i know when someone else who knows their stuff will pick up where mine left off if needed - this means less work overall but better…

Pros
  • Ease to implement across multiple users + customisation option available = good value solution; ) Easy way into slack channels via email notifications ; ) Lots free online help resources easily accessible including video tutorials :)
Cons
  • Very very little integration options beyond Slack channel notification functionality

Revainrating 5 out of 5

Very intuitive UI , makes customer service super smooth

The interface is very easy, I can easily access all my tickets from any device in real time - even when offline! It's free for small teams or freelancers with less than 10 users (but we have more). We also use it as an internal ticketing system so that our customers don't need additional software like Zendesk. There are some minor bugs but they usually get fixed within few days/weeks after reporting them. For example one day there was no mail notification option available which made me worry…

Pros
  • Easy to
  • Use Interface
  • Quick response times via Email / Chats etc.
  • Great price point compared eith others
Cons
  • Almost everything is ok

Revainrating 4 out of 5

Easy to implement and excellent customer service

The support is great, I like that it's easy for everyone in my team (internal/external) so we can all access our tickets at any time of day or night without worrying about getting blocked by them because they could be working late too! It also helps us keep track with what needs doing next which has helped me get more tasks done each week than before as well since i know when someone else who knows their stuff will pick up where mine left off if needed - this means less work overall but better…

Pros
  • Ease to implement across multiple users + customisation option available = good value solution; ) Easy way into slack channels via email notifications ; ) Lots free online help resources easily accessible including video tutorials :)
Cons
  • Very very little integration options beyond Slack channel notification functionality

Revainrating 5 out of 5

Very intuitive UI , makes customer service super smooth

The interface is very easy, I can easily access all my tickets from any device in real time - even when offline! It's free for small teams or freelancers with less than 10 users (but we have more). We also use it as an internal ticketing system so that our customers don't need additional software like Zendesk. There are some minor bugs but they usually get fixed within few days/weeks after reporting them. For example one day there was no mail notification option available which made me worry…

Pros
  • Easy to
  • Use Interface
  • Quick response times via Email / Chats etc.
  • Great price point compared eith others
Cons
  • Almost everything is ok