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Super Receptionist Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Super Receptionist

SuperReceptionist is your personal receptionist hosted virtually that makes it easy for customers to reach you. Now you can provide a pleasant calling experience for your customers, no matter how small, or large, your business is. We offer virtual phone numbers, call forwarding, call routing and call recording to make your inbound sales or service plan more effective than ever. - Be reachable, even when you’re not! Never miss your business leads. Its intelligent call routing can reach up to 10 agents till one of them picks up. - Look bigger, more professional. Never underestimate the importance of first impression. A professional radio jockey records your welcome greeting. You can’t go wrong with that! - Get the big picture: business charts and reports. Observe call trends through a real-time dashboard, monitor the performance of your agents, know your customer. With all that information, you know your business. Trusted by over 12000+ businesses across 65+ countries, Knowlarity is Asia’s leading cloud communications provider and creates state of the art products for SMBs and Enterprises in emerging markets. Headquartered in Singapore, with offices in India, Philippines, Turkey and Dubai, the company makes business telephony reliable and intelligent by providing a suite of hosted products that help businesses to improve their productivity. The company was incorporated in August 2009 and has grown from a garage startup to a global 550+ employees company. Knowlarity’s flagship products, SuperReceptionist and SmartIVR, can process over a million calls an hour. Knowlarity is backed by Sequoia Capital and Mayfield, two of the most prestigious Venture Capital firms in the world.

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Type of review

Revainrating 5 out of 5

Easy-to Use App for Remote Communication

I like that the app can be used from anywhere if needed. The ability to use my own greetings instead of "Hi" and "Thank You" makes me feel more comfortable. It also allows me to save voicemails without needing to listen to them first. Sometimes messages are misdirected. There is no way to have the system tell me which messages were received when. If I'm using a headset or Bluetooth, sometimes it does not connect with my smartphone. I would like to ask questions about different features but…

Pros
  • Ability for multiple phone numbers
  • Great customization options available
  • Easy set up; works very well out in public places as an alternative telephone number
Cons
  • I will keep silent