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SupportYard Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of SupportYard

Simple and efficient email support. SupportYard converts your email requests into tickets and keeps them organized in one place

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Excellent IT support and email ticket system

The most helpful thing I like is that my emails are always responded to within 24 hours, so you don't have time waste waiting for an answer from customer service! It's easy enough even if it isn’t familiar with other ticketing software systems - there aren;' any complicated steps or confusing features at all which makes using this product incredibly simple once setup correctly (which takes maybe 3 minutes). There could be some more customization options available when creating new tasks but…

Pros
  • Great system in terms of tracking cases/assignments between team member support tickets via emailing them one another instead of calling up others who may not want calls coming into work just due to lackluster productivity during peak business times such holidays & weekends :) And also great user interface / usability along side ease of navigation around site without complication
Cons
  • Secret

Revainrating 4 out of 5

Great support & great customer services

The best thing about this tool is that it's free for basic plans, making the most of its features without worrying too much if you're going to pay anything later down the line. It isn't always very clear where certain things are when searching through issues so sometimes I have trouble finding what i'm looking for! For example - If there was an option where everything could be added as comments or something like that then it would make search easier but also help people who aren't familiar with

Pros
  • Free version available
  • Pretty easy interface once used enough times.
  • Easy integration into other applications such LinkedIn & email clients etc
Cons
  • Difficulty in navigating / learning curve

Revainrating 5 out of 5

Excellent IT support and email ticket system

The most helpful thing I like is that my emails are always responded to within 24 hours, so you don't have time waste waiting for an answer from customer service! It's easy enough even if it isn’t familiar with other ticketing software systems - there aren;' any complicated steps or confusing features at all which makes using this product incredibly simple once setup correctly (which takes maybe 3 minutes). There could be some more customization options available when creating new tasks but…

Pros
  • Great system in terms of tracking cases/assignments between team member support tickets via emailing them one another instead of calling up others who may not want calls coming into work just due to lackluster productivity during peak business times such holidays & weekends :) And also great user interface / usability along side ease of navigation around site without complication
Cons
  • Secret

Revainrating 4 out of 5

Great support & great customer services

The best thing about this tool is that it's free for basic plans, making the most of its features without worrying too much if you're going to pay anything later down the line. It isn't always very clear where certain things are when searching through issues so sometimes I have trouble finding what i'm looking for! For example - If there was an option where everything could be added as comments or something like that then it would make search easier but also help people who aren't familiar with

Pros
  • Free version available
  • Pretty easy interface once used enough times.
  • Easy integration into other applications such LinkedIn & email clients etc
Cons
  • Difficulty in navigating / learning curve