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VI Service Desk Review

4

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of VI Service Desk

VI Service Desk is an IT asset management software that offers the tools to efficiently manage resources and resolve problems quickly and effectively. Includes a fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully web enabled for remote access, in depth reporting, multi tier escalation, and hardware and software asset management.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
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  • 1
    0

Type of review

Revainrating 5 out of 5

Really good customer service and quick to respond

I like most how easy it was setup up when first used - all my customers have been able use this seamlessly without any training or support from us! The only downside has so far as we are using version 7 of ViSD (which will be going away soon) which isn't compatible yet; however they say there should not really anything too major missing at least by Jan 1st 2020 but you can always ask them if your still having issues then call their tech team out :) We had previously struggled greatly finding…

Pros
  • Support is great , fast response times whenever requested
Cons
  • I will keep silent

Revainrating 5 out of 5

Great Solution For Manageing Your Business

The best part about VistServiceDesk is its easy-to-use interface and its ability to integrate easily into your existing infrastructure. It also has a lot of great features such as ticketing, email notification, knowledge base, etc. As a small business owner, I've been able to utilize all these tools at once with ease. There are some minor glitches here and there but nothing too major. I would highly recommend using this product if you're looking for something with a wide array of tools. This is

Pros
  • Easy access
  • Ease in useability & implementation
  • Great customer service team that helps tremendously!!!!!
Cons
  • So-so

Revainrating 5 out of 5

Really good customer service and quick to respond

I like most how easy it was setup up when first used - all my customers have been able use this seamlessly without any training or support from us! The only downside has so far as we are using version 7 of ViSD (which will be going away soon) which isn't compatible yet; however they say there should not really anything too major missing at least by Jan 1st 2020 but you can always ask them if your still having issues then call their tech team out :) We had previously struggled greatly finding…

Pros
  • Support is great , fast response times whenever requested
Cons
  • I will keep silent

Revainrating 5 out of 5

Great Solution For Manageing Your Business

The best part about VistServiceDesk is its easy-to-use interface and its ability to integrate easily into your existing infrastructure. It also has a lot of great features such as ticketing, email notification, knowledge base, etc. As a small business owner, I've been able to utilize all these tools at once with ease. There are some minor glitches here and there but nothing too major. I would highly recommend using this product if you're looking for something with a wide array of tools. This is

Pros
  • Easy access
  • Ease in useability & implementation
  • Great customer service team that helps tremendously!!!!!
Cons
  • So-so