The ease with which I can use this software has been great! It is easy to navigate in order to find what you need when there are multiple options depending on your request or matter at hand.
There have not been any flaws that come to mind as far as using this product goes but if anyone does feel like they could be improved upon then maybe it's time to look into other products out there because this one works well enough so no complaints here. My organization was able to get information much faster than we thought by having all our needs met within 1 place and being able to go back later and edit things such as dates/times easily without needing 2 different applications.