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Desk360 Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of Desk360

Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance!

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Excellent Customer Service Software for Digital Marketing

The best thing about desk360 is that it provides me a single dashboard from where I can monitor my customers across channels such as social media, email and live chat. At first it was bit difficult to use but now everything is becoming much easier. Also, sometimes when I send a ticket or message in one channel it gets displayed in another. I recommend this software to those who are looking forward to providing excellent customer service. I am able to provide excellent customer service to my…

Pros
  • Very user friendly interface.

Revainrating 5 out of 5

Desk360 - Best in class platform: Desk360

The best thing about desk 360 is that it's easy to use with good performance and with great UI/ UX! All three aspects are top notch. Customer service is fast, polite and professional. I do not think there is something really hard to like about desktop 360. Easy to deploy, intuitive user experience, good features but not so expensive. If you're looking for a robust product that will last longer than two decades, check out desk 360. We're using Desktop 360 as our front-facing customer engagement…

Pros
  • This seems very simple in navigation compared other systems such SAP or Oracle ERP etc..very quick access within one screen at all times vs having numerous windows open while navigating from window 1 to 2..I am new too this type of software.so its helping

Revainrating 5 out of 5

Excellent Customer Service Software for Digital Marketing

The best thing about desk360 is that it provides me a single dashboard from where I can monitor my customers across channels such as social media, email and live chat. At first it was bit difficult to use but now everything is becoming much easier. Also, sometimes when I send a ticket or message in one channel it gets displayed in another. I recommend this software to those who are looking forward to providing excellent customer service. I am able to provide excellent customer service to my…

Pros
  • Very user friendly interface.

Revainrating 5 out of 5

Desk360 - Best in class platform: Desk360

The best thing about desk 360 is that it's easy to use with good performance and with great UI/ UX! All three aspects are top notch. Customer service is fast, polite and professional. I do not think there is something really hard to like about desktop 360. Easy to deploy, intuitive user experience, good features but not so expensive. If you're looking for a robust product that will last longer than two decades, check out desk 360. We're using Desktop 360 as our front-facing customer engagement…

Pros
  • This seems very simple in navigation compared other systems such SAP or Oracle ERP etc..very quick access within one screen at all times vs having numerous windows open while navigating from window 1 to 2..I am new too this type of software.so its helping