It's easy to use, has great reporting features (even for non-technical users), it works well with our ticketing system so we can see what tickets are open as they're closed etc; also useful if there’s an issue that needs resolving but you don't want everyone else in your team knowing about this! The only thing I dislike personally - which isn't really anything specific or unique at all - would be how long some of their support teams take to respond when contacted via chat/email.
We've been…