iHelpdesk Review

I like how easy it was for our employees/customers to use; they didn't need any training or support from us at all. The interface could be more intuitive - there were many times where we had no idea what feature (or combination) would solve their needs most effectively when troubleshooting an issue with them. However once you understand its features and functionality, everything just works so well together! It's been very helpful because now customers can reach out via chat without having to…

The ability for me as an agent or user manager to see when my employees are logged into our system at work versus home makes it easy enough to know who needs assistance with support tickets. I wish there was more reporting options available outside just tracking login time since sometimes you need additional information like what specific ticket they were working on previously before sending them back out again! It has been very helpful keeping tabs on employee availability during different…

I like how easy it was for our employees/customers to use; they didn't need any training or support from us at all. The interface could be more intuitive - there were many times where we had no idea what feature (or combination) would solve their needs most effectively when troubleshooting an issue with them. However once you understand its features and functionality, everything just works so well together! It's been very helpful because now customers can reach out via chat without having to…

The ability for me as an agent or user manager to see when my employees are logged into our system at work versus home makes it easy enough to know who needs assistance with support tickets. I wish there was more reporting options available outside just tracking login time since sometimes you need additional information like what specific ticket they were working on previously before sending them back out again! It has been very helpful keeping tabs on employee availability during different…