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MiLocks EQL Smart Home Hub Review

2

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Poor

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$$$$
Revainrating 2.5 out of 5  
Rating 
2.5
🔒 Door Hardware & Locks, 🔧 Hardware

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img 1 attached to MiLocks EQL Smart Home Hub

Details

BrandMiLocks
Special FeatureWi-fi
Item Dimensions LxWxH3 x 3 x 3 inches
StylePentagon Smart HUB
Included ComponentsUsb Power Adapter, Hub

Description of MiLocks EQL Smart Home Hub

The smart home hub is a hardware device that connects Pentagon’s EQL devices to a Wi-Fi network and allows you to control and monitor all devices via Pentagon’s EQL APP. The hub allows you to lock and unlock your door from anywhere with your smart phone. You can Sync your MiLocks 2nd Gen Bluetooth Deadbolt Door Lock and also sync the MiEq Door Sensor

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Works well, but installation is painful

Not a lot of discussion on this one, so thought I would post my experience with installing this product. I am fairly tech-savvy and have a decent number of smarthome products - smart switches, thermostat, camera, etc. and thought a smart door lock that is Alexa enabled would be a good thing to have in the collection. We just moved to a new home so we needed to put in a new lock anyway so this one looked and sounded good. Reviews were pretty sparse - there were a couple good reviews on Ebay but…

Pros
  • After i finally got it setup I have to keep resetting the hub. It is annoying.
Cons
  • Can’t connect to the internet. Don’t know why can’t reach the customer service to get the reason why.

Revainrating 1 out of 5

Product missing part; rude customer service voicemail!

Purchased this at BB for a better price as part of Black Friday deal. Hardware is relatively easy to install and seems good quality but was missing door sensors to tell if door is open or shut. Customer service voicemail is rude and doesn't seem to be an indicator of good quality customer service. I submitted a warranty claim per voicemail instructions even though package instructions say to call for help with installation problems or product issues. I will return if the missing parts are not…

Pros
  • The hub allows you to lock and unlock your door from anywhere with your smart phone
Cons
  • The hub's compatibility with third-party apps and services is limited, making it difficult for users to expand the functionality of their smart home system