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RIMS Computer Aided Dispatch Review

4

·

Very good

Revainrating 5 out of 5  
Rating 
4.8
Vertical Industry, Public Safety

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Description of RIMS Computer Aided Dispatch

RIMS Computer Aided Dispatch give you the ability to perform multiple tasks with one system, with one screen capabilities, detailed in unit and incident status displays, unit status by color, five way location verification and more.

Reviews

Global ratings 4
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  • 4
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Type of review

Revainrating 5 out of 5

Great customer service, but needs update

I like how it allows me to keep track of all my jobs at once as well as keeping up-to date with what is going on for each job that has been dispatched out. It also gives us an idea when we can expect our next dispatch call back from them. They have not released any updates since 2013 which makes this software very outdated. The only thing they are missing now would be being able to get notifications via text or email if there was something wrong with their equipment while working. This helps…

Pros
  • Easy navigation, easy setup.
  • Very helpful staff who work hard everyday providing excellent service
  • Great communication between employees both within departments but across areas too..it really works great even though most people don't realize until problems happen later down stream...very beneficial technology!!!
Cons
  • Some difficulties

Revainrating 5 out of 5

Great customer service, but needs update

I like how it allows me to keep track of all my jobs at once as well as keeping up-to date with what is going on for each job that has been dispatched out. It also gives us an idea when we can expect our next dispatch call back from them. They have not released any updates since 2013 which makes this software very outdated. The only thing they are missing now would be being able to get notifications via text or email if there was something wrong with their equipment while working. This helps…

Pros
  • Easy navigation, easy setup.
  • Very helpful staff who work hard everyday providing excellent service
  • Great communication between employees both within departments but across areas too..it really works great even though most people don't realize until problems happen later down stream...very beneficial technology!!!
Cons
  • Some difficulties

Revainrating 4 out of 5

This App saves hours in time and energy to process calls

The benefits of using this software are that it is easy for dispatchers as they have all their information at once which makes things less confusing when communicating between units or dispatch centers; also there's nothing wrong about having an app instead traditional methods because we can access our data anywhere anytime from any device (mobile phones). There aren't much issues I've encountered so far but if anyone has noticed anything please let me know! It helps us keep track everything…

Pros
  • It's easy to use and user friendly; it has all the information we need at once which makes it convenient; it has a good design and it keeps track of things easily
Cons
  • I find it hard to access my data and there isn't really much useful information for me to keep track of

Revainrating 5 out of 5

Very useful, reliable tool with various capabilities

I like that the program is easy enough for new users of CADD software to pick up quickly without overwhelming them. The fact that it has so many different functions makes this an excellent choice if you're looking at both types of dispatch programs. We have been able to get our jobs done faster than we could before using this software as well as being able to track incidents from start to finish through all phases of the process. This helps us keep everything organized for the operators who are

Pros
  • Great customer service when needed or questions arise after installation.
Cons
  • There are disadvantages