I switched to Silicon Valley bank mostly to lower my fees and try to earn a little better interest rate on my money. The experience has been nothing but positive. I have avoided many of the fees that my traditional bank required. They are good about reimbursing transaction fees if you use an atm out of their network. Also, I was given checks completely free, compared to my old bank where I had to buy them.
Their customer service is amazing. And their ATM fees are non existent, they will actually pay me back at the end of each month up to 10 dollars for ATM fees if I was unable to use their recommended ATM.
Their online banking system is very user friendly. It is easy to transfer funds to other accounts online. I was nervous at first to try an online bank, but I am really glad that I gave Silicon a try.