Header banner
Revain logoHome Page
acanotion help desk logo

ACANOTION Help Desk Review

4

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

View on AmazonView on ЯM

Description of ACANOTION Help Desk

ACANOTION help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great tool to help get everyone involved!!!

I like how easy it was able set up, It's great customer service at no cost after we had so many problems trying other options as well! We are currently looking into creating more reports for our customers but all in one place which would be amazing if this could happen without having an actual developer out there working full time just making sure everything gets added properly or updated when needed!! This really helped us keep track of what each person did within different departments…

Pros
  • They make life easier especially now since they created their software program where you can create your tickets right through Microsoft word excel google docs email even text messaging directly thru acanotion instead using
Cons
  • Good but not great

Revainrating 5 out of 5

Very user friendly for anyone looking just simply log-in

The most helpful thing about this tool is it's compatibility in almost every platform, so I can use my computer at home or work without having any problems logging into their system! Sometimes when we're trying to access our accounts there are issues but they usually fix them quickly by contacting customer service directly via email or phone call (sometimes even within minutes!) It would be great if certain options were made more readily available like being able to choose what type of file…

Pros
  • User friendly interface
  • Easy navigation between different areas suchas general account info vs user profile page etc.
  • Accessibility across multiple operating systems with no additional software required for installation other than internet browser
Cons
  • There are disadvantages

Revainrating 5 out of 5

Great tool to help get everyone involved!!!

I like how easy it was able set up, It's great customer service at no cost after we had so many problems trying other options as well! We are currently looking into creating more reports for our customers but all in one place which would be amazing if this could happen without having an actual developer out there working full time just making sure everything gets added properly or updated when needed!! This really helped us keep track of what each person did within different departments…

Pros
  • They make life easier especially now since they created their software program where you can create your tickets right through Microsoft word excel google docs email even text messaging directly thru acanotion instead using
Cons
  • Good but not great

Revainrating 5 out of 5

Very user friendly for anyone looking just simply log-in

The most helpful thing about this tool is it's compatibility in almost every platform, so I can use my computer at home or work without having any problems logging into their system! Sometimes when we're trying to access our accounts there are issues but they usually fix them quickly by contacting customer service directly via email or phone call (sometimes even within minutes!) It would be great if certain options were made more readily available like being able to choose what type of file…

Pros
  • User friendly interface
  • Easy navigation between different areas suchas general account info vs user profile page etc.
  • Accessibility across multiple operating systems with no additional software required for installation other than internet browser
Cons
  • There are disadvantages