Header banner
Revain logoHome Page
crmdesk logo

CRMdesk Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

View on AmazonView on ЯM

Description of CRMdesk

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great tool helps keep teams organized and productive

The most useful feature for me as an internal consultant at my organization was that it had all of our client information in one place, allowing us to quickly create reports with very little effort! I would like if there were more filtering options available when creating custom views or searching through data within specific columns/fields (i.e., search by phone number). Also having access to historical records can be helpful sometimes; however some fields are not always up-to date so this…

Pros
  • Everything is located together easily accessible.
  • Ability add new contacts manually without hassle,
  • Accessible wherever internet connected even while working remotely via home wifi connection etc..etc..and last but definitely NOT least easy setup process!!! :)
Cons
  • Lack availability across platforms including iOS app

Revainrating 5 out of 5

Helps keep all contact info organized and easily accessible.

I like that it creates an easy way to keep track of all my contacts, as well has having access from anywhere via mobile devices or web browser! There are some minor bugs with emailing customers but this can't be helped at times so you just have take what comes along for your ride sometimes :). It really helps me organize everything in one place instead using multiple spreadsheets which was very time consuming before now! Also being able use any device makes life easier when working away form…

Pros
  • Easy interface
  • Very user friendly works great even over slow internet connections
  • Easily updateable database.
  • User support is excellent customer service wise too!!!
Cons
  • Not bad

Revainrating 4 out of 5

Great tool helps keep teams organized and productive

The most useful feature for me as an internal consultant at my organization was that it had all of our client information in one place, allowing us to quickly create reports with very little effort! I would like if there were more filtering options available when creating custom views or searching through data within specific columns/fields (i.e., search by phone number). Also having access to historical records can be helpful sometimes; however some fields are not always up-to date so this…

Pros
  • Everything is located together easily accessible.
  • Ability add new contacts manually without hassle,
  • Accessible wherever internet connected even while working remotely via home wifi connection etc..etc..and last but definitely NOT least easy setup process!!! :)
Cons
  • Lack availability across platforms including iOS app

Revainrating 5 out of 5

Helps keep all contact info organized and easily accessible.

I like that it creates an easy way to keep track of all my contacts, as well has having access from anywhere via mobile devices or web browser! There are some minor bugs with emailing customers but this can't be helped at times so you just have take what comes along for your ride sometimes :). It really helps me organize everything in one place instead using multiple spreadsheets which was very time consuming before now! Also being able use any device makes life easier when working away form…

Pros
  • Easy interface
  • Very user friendly works great even over slow internet connections
  • Easily updateable database.
  • User support is excellent customer service wise too!!!
Cons
  • Not bad