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Eager.app Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Customer Self-Service

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Description of Eager.app

Customer support software that includes a ticketing help desk, knowledge base, notification feeds, and website embeddable help widget.

Reviews

Global ratings 2
  • 5
    2
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

A great Customer Service Team + Overall good experience

The best part about eager is its customer service team which are always willing to listen in order to understand your problem or question. They do their job very well and they respond quickly when you need them. I have not found anything yet that I dislike but if there's something I can improve upon it would be better for sure. My current problems solved by Eager App are - 1) When sending an email from my gmail account, sometimes the emails get stuck at the 'awaiting approval' stage. 2)…

Pros
  • Customer care officers reply promptly whenever needed 24x7 support availability online live help center quick response time free templates available instant access through browser anytime anywhere any device accessibility easy upload process secure messaging options high performance server maintenance reliable delivery unparalleled
Cons
  • There are disadvantages

Revainrating 5 out of 5

Eager really does simplify and automate most aspects business communications

The customer service is amazing! They are always willing to work with you if there's an issue or question they can't answer right away- it doesn’t matter what time of day/night we contact them about something either!! It has been great having our tickets resolved so quickly without us needing any extra hassle from their team (and getting paid for doing nothing). I have also loved being able use this app in my car while driving around town - which means no phone calls at all during these times…

Pros
  • Very intuitive interface that makes communication fast + simplified, especially useful because most everyone uses phones today..it really integrates best wth everyday tools used daily already =)
Cons
  • None