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First Arriving Dashboards Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Vertical Industry, Public Safety

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Description of First Arriving Dashboards

Keep your personnel informed like never before with real-time incident alerts, easy-to-update key information and tons of third party integrations for fire departments, law enforcement agencies, EMS, hospitals, rescue squads, local government, industrial and safety.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Great Customer Service And Reporting

With first arriving dashboards we can see all our reports at one place in real time. We are able to drill down through incidents and view them all together. The customer support is great as well! Nothing really, but I would love if it had more reporting options and the ability to do some deeper filtering to create custom dashboards. Maybe that's just me though. We have been using this software for over a year now and there has not been any issues or glitches. It's always very reliable. This…

Pros
  • Easy access when you need something quickly
Cons
  • Not many features available wish they added new ones

Revainrating 4 out of 5

Great Customer Service And Reporting

With first arriving dashboards we can see all our reports at one place in real time. We are able to drill down through incidents and view them all together. The customer support is great as well! Nothing really, but I would love if it had more reporting options and the ability to do some deeper filtering to create custom dashboards. Maybe that's just me though. We have been using this software for over a year now and there has not been any issues or glitches. It's always very reliable. This…

Pros
  • Easy access when you need something quickly
Cons
  • Not many features available wish they added new ones

Revainrating 5 out of 5

Intuitive Platform with Excellent Customer Service

It's very user friendly to use! I love that it is so intuitively designed in general but even moreso when you're working within an industry where there are specific needs or requirements (such as ours - HVAC). The customer service support team has been fantastic at helping us figure out what we need from this software platform vs having someone else do all our customizations/workarounds etc., which can be quite time consuming depending upon how involved they want their sales reps / account…

Pros
  • Great for keeping organized with tracking emergency info, such like weather reports
Cons
  • It is hard to say

Revainrating 4 out of 5

Easy-to use, affordable solution for tracking performance

I love how it can be customized to fit our needs as an agency or department. The platform is very intuitive when creating dashboards so that anyone in my organization has access. It's not too difficult once you get used to using this software but there are definitely some features we wish were more accessible than others such as customizing fields within reports. If you're looking at something simple yet customizable then this would work well! We have been able to create multiple dashboard…

Pros
  • We can customize the dashboard to fit our needs and create a template for other people to use
Cons
  • We would like to be able to customize the fields within reports