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Halcyon Review

4

ยท

Excellent

Revainrating 5 out of 5ย ย 
Ratingย 
5.0
Vertical Industry, Funeral Home

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Description of Halcyon

Halcyon Funeral Home Management Solution is designed to allow users to manage all aspects of one or multiple funeral homes.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Convenient software with good customer service

I like that it allowed me to create an online guest registry, pay for services through Paypal and be able to see my payment history. The support team could use some training in how they should respond when someone has questions about their product. It was hard at first because as a new user you do not know where to look for help so keep looking around until you find something helpful. This system allows us to have our own online guest register, accept payments via PayPal and also track whoโ€ฆ

Pros
  • Great customer service
  • Helpful staff always willing/ableto assist with issues or problems.
  • You don't need any programming experience whatsoever! Just follow simple instructions from screen prompts which are easy enough even non technical people would understand
  • Easy access no downloads required; just go directly into your browser page (no software installation)You DO NOT NEED TO BE A TE
Cons
  • Some problems

Revainrating 5 out of 5

Overall great experience and system makes operations run smoothly!!

I love that my staff can use this software for scheduling, making payments/bills, accounting online as well as customer communication with text messaging so it's easy access from anywhere! The reporting features are very helpful in keeping up-to date reports regarding our finances at hand. There isn't much there yet because we havenโ€™t been actively using them since moving into new facility but if they continue adding more functions then i will be happy. We have not experienced any issues thusโ€ฆ

Pros
  • Great support team available 24 hrs day 7 days week via email /phone call or live chat option :) Very responsive service is offered without delay upon request
Cons
  • Not bad

Revainrating 5 out of 5

Wonderful experience working directly with Customer Service

The ease of use, quick response time from support team, no learning curve for this software. If you have any questions they are quickly answered by our customer service team who also provide great training resources through their website as well. I do not like that there are limits with how many staff can be hired at once (we would prefer being able to hire more). We had issues keeping up with paperwork associated with employee payouts. This was resolved when we upgraded to version 8 whichโ€ฆ

Pros
  • etc..it works really good :) Very user friendly interface makes everything so much easier & less stressful compared before implementing new system!!!!!
Cons
  • There are troubles

Revainrating 5 out of 5

Great Product and Customer Service is Fantastic!!!

The best thing about halcyons system, it's easy for my staff members who are not computer savvy like me! It also has an app that you can use if your phone isn't connected with wifi at work/home which makes things easier sometimes when I'm away from home office but still need access online through WiFi in order to do some tasks such as pay bills etc.. Sometimes there could be more options within certain areas so they have room for improvement here too though this software works just fineโ€ฆ

Pros
  • This is great program used everyday
  • Very good customer support team & product specialists available via email or chat 24 hours 7 days weekly.
  • Customer service reps know their stuff
  • Great help getting set up right