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Replies AI Review

1

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Help Desk

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Description of Replies AI

Reps AI engine automatically learns from your best reps to show the rest of the team how to answer each customer request in real time.

Reviews

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Type of review

Revainrating 4 out of 5

Excellent tool to improve customer service experience

It is very helpful for our sales teams, it helps us with all queries that we get via chat or email etc.,It has helped my work load by reducing number calls I have had so far as well increasing productivity rate at office place where i am working now! The only drawback would be if you are not good enough then this software might make things difficult sometimes like when replying some emails but overall its great product worth using!! This tool really help me solve problems related communication…

Pros
  • It is a great tool for better inter communication between sales & customers for better customer service!
Cons
  • It is good for all the people dealing with work related issues/disputes with other people/customers, but there are some people who tend to be aggressive or rude in nature which can make the situation a lot worse and difficult due to lack of patience